Complaints and Concerns

Complaints and Concerns About Registered Professionals and Agencies

SUMMARY

Introduction

SRLPDC believes it is important that everyone using a registered language professional or agency should receive the best service possible. However, things can go wrong.  If you have a concern or a complaint about one of our registrants, or a registered agency, here is a guide to support you.

A registrant will be a Language Professional who is registered with the SRLPDC. Please check our website to make sure the Language Professional or agency is registered with us.

Any questions about our complaints and concerns process can be sent to us by any of the contact methods mentioned at the bottom of the page

SRLPDC wants to be inclusive for everyone, including those who use BSL. Please let us know if you would prefer to meet face to face.

Please don’t use social media such as Facebook or Twitter to talk about your complaint. Please contact SRLPDC; we will provide information on how to make a complaint. The Board of Trustees are volunteers; we will tell you how long it will take us to look at  your complaint and get back to you with our answer.

You can find our full Complaints and Concerns Policy and Procedures on our homepage at www.thescottishregister.co.uk.

COMPLAINT AGAINST A LANGUAGE PROFESSIONAL

INFORMAL PROCESS: Before you come to the SRLPDC you should try to sort out the issue yourself.

 

Step 1

Step 2

Step 3

THE FORMAL PROCESS

Stage 1

Stage 2

Stage 3

APPEAL – You can appeal the answer the Board has given you

Stage 4

Stage 5

Stage 6

APPEAL – You can appeal the answer the Board has given you

Stage 1

1-3 weeks

Stage 2

1 - 6 weeks

Stage 3

3 weeks

Stage 4

2 weeks

Stage 5

1 - 6 weeks

Stage 6

2 weeks

If the complaint is about an Agency registered to the SRLPDC, then the only difference is that before you contact SRLPDC, you should follow the Agency’s own complaints procedure first.

If your complaint is about a Language Professional or Agency not registered with the SRLPDC, you must contact the registration body they are registered with.

No one (Board members, the Scottish Registrar) at the SRLPDC will get involved in a complaint about a Language Professional or Agency not registered with us. We will not give any opinion on the complaint.

If you have a complaint about the Scottish Registrar or a member of the Board, please contact the SRLPDC for advice on what to do.

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